Psychology 4 Humans Privacy Policy

At Psychology 4 Humans we value your privacy. This policy outlines the way that personal information is collected and used by Psychology 4 Humans.

How and why your information is collected

To provide you with our services, we need to collect some personal information. This might include your name, age, contact details, Medicare number and billing details. Other details relating to your health and life experiences may also be relevant to the services we provide. This information is needed for effectively communicating with you, understanding social and mental health needs, ensuring appropriate psychological care and facilitating payments (including rebates).

We access your information in a range of ways, such as:

·       Forms – You will be asked to fill out an intake from and then other forms or questionnaires as needed.

·       Third parties – Some of your information might be sent to us by third parties such as Medicare, your GP, previous mental health providers, or insurance providers.

·       Directly from you – during appointments, phone calls, emails and other communication.

·       Cookies – our website may use cookies. Cookies are small files that are stored on your computer. They optimise your viewing of the website and to help us understand how the website is being used so we can improve it. You can modify your browser settings so that cookies are not accepted, but this may limit your viewing.

How your information is protected

Your information is securely stored in an electronic format that is password protected and meets the high security standards required of allied health records. We de-identify information where possible. It is a legal requirement that we securely store your information for 7 years after your last therapeutic contact with us. After this time it will be deleted.

We strive to keep your information as correct and up to date as possible. If you believe any of your information is inaccurate or old, please let us know and we will correct it. Please also help us by telling us about any changes. In accordance with legal requirements, we will re-send you an intake form each year so that you can update any information that has changed.

Times that your information is shared with other parties

There are times that we might need to share some of your information. This might include:

·       Rebates and payment providers – we may need to provide rebate providers (e.g., Medicare, NDIS) with details about your appointment attendance so that they can process your claims. We may also be required to give updates to providers (E.g., updates to your GP if accessing Medicare rebates, updates to NDIS during plan reviews).

·       Referrers – Referrers such as GPs may need to be given updates with information about your appointment attendance, the type of problem being addressed, the type of service provided, results of assessments and outcomes of the psychological support.

·       Safety – When someone is at risk of serious harm, we are required to share any information that can keep everyone safe. This information sharing will be limited to what is necessary for safety. You will be told as soon as possible if information has been shared in this way, or before sharing it if possible.

·       Legal requests for information –We are required to share information that is requested through a legally binding body, such as a subpoena by a Court.

·       Supervision – Psychologists must engage in regular supervision from other experienced psychologists. At supervision, we discuss the nature of challenges being faced by people and how we have been working with them. This ensures that you are getting the best care we can provide. Only relevant information is discussed in supervision and non-relevant details are not shared (like your full name, address, phone number). The supervisor is bound to keep your information confidential.

Consent

By engaging with the services provided at Psychology 4 Humans, your consent to this privacy policy is implied.

Your information – Your rights.

You are able to request a copy of information we have about you at any time. We also encourage you to let us know if any of our information is incorrect or out of date.

Changes to this policy

We may change all or part of this policy as required. Any changes will be updated on our website. Where practical, we will try to contact you about any major changes to this policy. Continued engagement with the service will be considered tacit agreement with the updated policy.

Contact us

If you have any complaints or questions about how your information is handled at Psychology 4 Humans, or to request a copy of your recorded information, please get in touch with us through the contacts below.

Email: info@psychology4humans.com.au

Mail: Director, Psychology 4 Humans, PO Box 3044, Prahran East  VIC, 3181

25/06/2025